Gestión administrativa y calidad de servicio en la municipalidad distrital de Lunahuaná, 2022.
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Date
2023-10-10
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Universidad Nacional de Cañete
Abstract
La presente Tesis fue nombrada “Gestión Administrativa y Calidad de Servicio en la Municipalidad Distrital de Lunahuaná, 2022”, que tuvo por finalidad examinar la forma en la que se relaciona la Gestión Administrativa y la Calidad del Servicio en la Municipalidad Distrital de Lunahuaná, la cual demostró que si se desarrolla una adecuada Gestión Administrativa en la institución, se logrará mejorar la Calidad del Servicio que brinden los servidores públicos en esta institución hacia los administrados que busquen realizar trámites en dicha entidad. Utilizamos el tipo investigación básica, siendo el enfoque cuantitativo, no experimental, asimismo el método descriptivo correlacional transversal. El instrumento del presente estudio fue el cuestionario y la técnica la encuesta, siendo validados por el juicio de especialistas y la estimación de la confiabilidad fue a través del coeficiente alfa de Cronbach. La población para desarrollar la presente investigación fue de 116 servidores, los cuales laboran en la institución, teniendo como muestra 99 servidores, los cuales tienen como principal función la orientación al administrado. Los resultados que obtuvimos al desarrollar la presente investigación permitieron conocer la existencia de una incidencia favorable al desarrollar una buena gestión administrativa con la calidad de servicio que brindar los colaboradores de distintas áreas y en la resolución de trámites administrativos en general.
This Thesis was named "Administrative Management and Service Quality in the District Municipality of Lunahuaná, 2022", which had the purpose of examining the way in which Administrative Management and Service Quality are related in the District Municipality of Lunahuaná, the which demonstrates that if adequate Administrative Management is developed in the institution, it will be possible to improve the Quality of the Service provided by public servants in this institution to the administrators who seek to carry out procedures in said entity. We use the type of basic research, with the quantitative, non-experimental approach, as well as the cross-sectional correlational descriptive method. The instrument of this study was the questionnaire and the technique was the survey, being validated by the judgment of specialists and the reliability estimate was through Cronbach's alpha coefficient. The population to develop this research was 116 servers, who work in the institution, having as a sample 99 servers, whose main function is guidance when managing. The results that we obtained when developing this research allowed us to know the existence of a favorable impact when developing good administrative management with the quality of service provided by collaborators from different areas and in the resolution of administrative procedures in general.
This Thesis was named "Administrative Management and Service Quality in the District Municipality of Lunahuaná, 2022", which had the purpose of examining the way in which Administrative Management and Service Quality are related in the District Municipality of Lunahuaná, the which demonstrates that if adequate Administrative Management is developed in the institution, it will be possible to improve the Quality of the Service provided by public servants in this institution to the administrators who seek to carry out procedures in said entity. We use the type of basic research, with the quantitative, non-experimental approach, as well as the cross-sectional correlational descriptive method. The instrument of this study was the questionnaire and the technique was the survey, being validated by the judgment of specialists and the reliability estimate was through Cronbach's alpha coefficient. The population to develop this research was 116 servers, who work in the institution, having as a sample 99 servers, whose main function is guidance when managing. The results that we obtained when developing this research allowed us to know the existence of a favorable impact when developing good administrative management with the quality of service provided by collaborators from different areas and in the resolution of administrative procedures in general.
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Keywords
Gestión Administrativa, Calidad de Servicio, Administrado.
Citation
Rivas Acero Daniel Alexander - Salas Rivas Lizander Joshua , "Gestión administrativa y calidad de servicio en la municipalidad distrital de Lunahuaná, 2022.", Tesis para optar el grado de Licenciada en Administracion , Escuela de pregrado. Facultad de Administracion. Universidad Nacional de Cañete. Cañete - Perú