Importancia de la implementación de protocolos de bioseguridad para la mejora de servicios turísticos: percepción y resiliencia de actores clave en empresas turísticas de Cerro Azul, Cañete - 2022.
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Date
2024-02-15
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Universidad Nacional de Cañete
Abstract
El objetivo principal de esta investigación fue describir la importancia de los protocolos de bioseguridad en las empresas de servicios turísticos del distrito de Cerro Azul, centrándose en la percepción y resiliencia de los actores clave. Para lograr esto, se establecieron seis objetivos específicos: comprender la relevancia de implementar protocolos de bioseguridad en los servicios de alojamiento, restauración, esparcimiento/recreación y servicios complementarios, además del plan de contingencia y los EPP. Se empleó un enfoque cualitativo y se utilizó un diseño de estudio de casos. La recolección de datos se realizó mediante la técnica de entrevista, aplicando una guía a una muestra de ocho informantes. El análisis de los datos se llevó a cabo utilizando el software Atlas.ti. Los resultados obtenidos revelaron que la mayoría de los establecimientos turísticos han implementado de manera adecuada los protocolos de seguridad, lo cual ha contribuido en proteger a trabajadores y clientes de enfermedades y riesgos, incluyendo el COVID-19. En conclusión, se evidencia que la implementación de protocolos de bioseguridad ha tenido un impacto significativo en la reactivación económica, generando confianza entre los clientes y aumentando la afluencia turística. Asimismo, ha desempeñado un papel crucial en la salvaguarda de la salud y seguridad tanto de los colaboradores como de los clientes.
The main objective of this research was to describe the importance of biosafety protocols in tourism service companies in the Cerro Azul district, focusing on the perception and resilience of key actors. To achieve this, six specific objectives were established: understand the relevance of implementing biosafety protocols in accommodation, catering, leisure/recreation and complementary services, in addition to the contingency plan and PPE. A qualitative approach was employed and a case study design was used. Data collection was carried out using the interview technique, applying a guide to a sample of eight informants. Data analysis was carried out using Atlas.ti software. The results obtained revealed that the majority of tourist establishments have adequately implemented safety protocols, which has contributed to protecting workers and clients from diseases and risks, including COVID-19. In conclusion, it is evident that the implementation of biosafety protocols has had a significant impact on economic reactivation, generating trust among customers and increasing tourist influx. Likewise, it has played a crucial role in safeguarding the health and safety of both employees and customers.
The main objective of this research was to describe the importance of biosafety protocols in tourism service companies in the Cerro Azul district, focusing on the perception and resilience of key actors. To achieve this, six specific objectives were established: understand the relevance of implementing biosafety protocols in accommodation, catering, leisure/recreation and complementary services, in addition to the contingency plan and PPE. A qualitative approach was employed and a case study design was used. Data collection was carried out using the interview technique, applying a guide to a sample of eight informants. Data analysis was carried out using Atlas.ti software. The results obtained revealed that the majority of tourist establishments have adequately implemented safety protocols, which has contributed to protecting workers and clients from diseases and risks, including COVID-19. In conclusion, it is evident that the implementation of biosafety protocols has had a significant impact on economic reactivation, generating trust among customers and increasing tourist influx. Likewise, it has played a crucial role in safeguarding the health and safety of both employees and customers.
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Keywords
Protocolos, bioseguridad, alojamiento, restauración y servicios complementarios
Citation
Caycho Araujo, Laydi Diana Milagros - Importancia de la implementación de protocolos de bioseguridad para la mejora de servicios turísticos: percepción y resiliencia de actores clave en empresas turísticas de Cerro Azul, Cañete - 2022. - Tesis para optar el grado de Licenciada en Administracion de Turismo y Hoteleria. Escuela de pregrado. Facultad de Ciencias Empresariales. Universidad Nacional de Cañete. Cañete, Perú