Gestión administrativa y calidad de servicio en la notaria Hugo Maximiliano Salas Zúñiga del distrito de Mala - 2022
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Date
2023-09-07
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Publisher
Universidad Nacional de Cañete
Abstract
La presente investigación fue realizada con el objetivo de determinar la relación que existe entre la Gestión Administrativa y la Calidad de Servicio de la notaría pública ¨Hugo Maximiliano Salas Zúñiga de Cañete del año 2022. El tipo de investigación se realizó con enfoque cuantitativo - aplicado, corresponde al nivel correlacional – descriptivo, y de diseño no experimental – transversal. Se hizo el estudio de la relación que existe entre las variables gestión administrativa y calidad de servicio, con sus respectivas dimensiones, planeación, organización, dirección y control; para las variables gestión administrativa son elementos tangibles, capacidad de respuesta, fiabilidad y empatía. La población estuvo conformada por 60 trabajadores de la notaría Hugo Maximiliano Salas Zúñiga. La muestra se utilizó el muestreo censal, teniendo la población como muestra, a quienes se le aplicó una encuesta, utilizando como instrumento un cuestionario. Los datos obtenidos fueron procesados y analizados, mediante los programas Excel y el estadístico SPSS versión 27. Para determinar la correlación entre las variables se utilizó el coeficiente de correlación de Spearman obteniendo como resultado: con un P- valor = 0.00, es decir un P < 0.05, que demuestra que la gestión administrativa se relaciona con la calidad de servicio.
The present investigation in this thesis was carried out with the objective of determining the relationship that exists between the Administrative Management and the Quality of Service of the public notary ¨Hugo Maximiliano Salas Zúñiga de Cañete of the year 2022. The type of investigation was carried out with a quantitative approach - applied, corresponds to the correlational - descriptive level, and non-experimental - cross-sectional design. The study of the relationship that exists between the variables administrative management and quality of service was made, with their respective dimensions, planning, organization, direction and control; for the variables administrative management are tangible elements, responsiveness, reliability and empathy. The population was made up of 60 workers from the Hugo Maximiliano Salas Zúñiga notary in the district of Mala. The sample is used census sampling to use the entire population as a sample, to whom a survey was applied, using a questionnaire as an instrument. The data obtained were processed and analyzed using Excel programs and the SPSS version 26 statistic. To determine the correlation between the variables, Spearman's correlation coefficient was used, obtaining as a result: with a P-value = 0.00, that is, a P < 0.05, which shows that administrative management is related to the quality of service in the notary of Hugo Maximiliano Salas Zúñiga in the district of Mala, Cañete.
The present investigation in this thesis was carried out with the objective of determining the relationship that exists between the Administrative Management and the Quality of Service of the public notary ¨Hugo Maximiliano Salas Zúñiga de Cañete of the year 2022. The type of investigation was carried out with a quantitative approach - applied, corresponds to the correlational - descriptive level, and non-experimental - cross-sectional design. The study of the relationship that exists between the variables administrative management and quality of service was made, with their respective dimensions, planning, organization, direction and control; for the variables administrative management are tangible elements, responsiveness, reliability and empathy. The population was made up of 60 workers from the Hugo Maximiliano Salas Zúñiga notary in the district of Mala. The sample is used census sampling to use the entire population as a sample, to whom a survey was applied, using a questionnaire as an instrument. The data obtained were processed and analyzed using Excel programs and the SPSS version 26 statistic. To determine the correlation between the variables, Spearman's correlation coefficient was used, obtaining as a result: with a P-value = 0.00, that is, a P < 0.05, which shows that administrative management is related to the quality of service in the notary of Hugo Maximiliano Salas Zúñiga in the district of Mala, Cañete.
Description
Keywords
gerencia administrativa, relationship, experimental
Citation
Gutierrez Chambergo Gonzalo Alfredo - Puma Francia Alexis Jahir , "GESTIÓN ADMINISTRATIVA Y CALIDAD DE SERVICIO EN LA NOTARIA HUGO MAXIMILIANO SALAS ZÚÑIGA DEL DISTRITO DE MALA - 2022", Tesis para optar el grado de Licenciada en Administracion , Escuela de pregrado. Facultad de Administracion. Universidad Nacional de Cañete. - Perú