Sistema web para la gestión de incidencias en la Unidad de Informática y Estadística de la Municipalidad Distrital de Imperial, Cañete, 2023
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Date
2023-11-28
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Universidad Nacional de Cañete
Abstract
A pesar de los avances tecnológicos la MDI (Municipalidad Distrital de Imperial) no disponía de un sistema web de registro y seguimiento de incidencias; puesto que, se realizaban manualmente. Por ello, el objetivo de esta investigación se centró en determinar en qué medida la implementación de un sistema web optimiza el proceso de gestión de incidencias en la Unidad de Informática y Estadística de la Municipalidad Distrital de Imperial, Cañete, 2023. Para ello, se empleó el framework SCRUM como metodología ágil para la implementación del sistema web. Siendo de enfoque cuantitativo, el tipo de investigación fue aplicada, tomando un diseño preexperimental donde el tamaño de la muestra fue de 30 registros de incidencias con
Muestreo no probabilístico por conveniencia; por lo que, se empleó el fichaje como técnica y la ficha de registro como instrumento de obtención de datos. Como resultado se obtuvo que el sistema aumentó significativamente, de 54.77% a 96.73% la tasa de resolución de incidencias y redujo significativamente, de 83% a 52.12% la tasa de tiempo utilizado en la resolución de incidentes. Se concluye en que el sistema web optimiza satisfactoriamente la gestión de incidencias de la MDI y se recomienda darle la relevancia correspondiente a dicho proceso con el propósito de fomentar su continuo uso.
Despite technological advances, the MDI (Municipalidad Distrital de Imperial) did not have a web system for recording and tracking incidents, since they were carried out manually. Therefore, the objective of this research focused on determining to what extent the implementation of a web system optimizes the process of incident management in the Informatics and Statistics Unit of the District Municipality of Imperial, Cañete, 2023. For this purpose, the CRUM framework was used as an agile methodology for the implementation of the web system. Being of quantitative approach, the type of research was applied, taking a pre-experimental design where the sample size was 30 records of incidents with non-probabilistic sampling by convenience; therefore, the fiching was used as a technique and the registration form as an instrument to obtain data. As a result, the system significantly increased, from 54.77% to 96.73%, the incident resolution rate and significantly reduced, rom 83% to 52.12%, the rate of time used in incident resolution. It is concluded hat the web system optimizes satisfactorily the incident management of MDI and it is recommended to give the corresponding relevance to this process in order to encourage its continued use.
Despite technological advances, the MDI (Municipalidad Distrital de Imperial) did not have a web system for recording and tracking incidents, since they were carried out manually. Therefore, the objective of this research focused on determining to what extent the implementation of a web system optimizes the process of incident management in the Informatics and Statistics Unit of the District Municipality of Imperial, Cañete, 2023. For this purpose, the CRUM framework was used as an agile methodology for the implementation of the web system. Being of quantitative approach, the type of research was applied, taking a pre-experimental design where the sample size was 30 records of incidents with non-probabilistic sampling by convenience; therefore, the fiching was used as a technique and the registration form as an instrument to obtain data. As a result, the system significantly increased, from 54.77% to 96.73%, the incident resolution rate and significantly reduced, rom 83% to 52.12%, the rate of time used in incident resolution. It is concluded hat the web system optimizes satisfactorily the incident management of MDI and it is recommended to give the corresponding relevance to this process in order to encourage its continued use.
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Keywords
Sistema web, incidencias, gestión
Citation
Quispe Meléndez, Jones Onias - Silva Ircañaupa, Jhunior Marcos , "Sistema web para la gestión de incidencias en la Unidad de Informática y Estadística de la Municipalidad Distrital de Imperial, Cañete, 2023" Tesis para optar el grado de Ingeniero de Sistemas, Escuela de pregrado Facultad de Ingenieria de Sistemas. Universidad Nacional de Cañete. Cañete – Perú